- Cookies ship out Mondays only. All orders placed before Saturday at 9am will go out that coming Monday. Any order placed after the Saturday deadline will get placed with the following week’s orders.
The above statement applies to local deliveries and pick ups on Tuesdays.
- If choosing pick up, please wait till you have received an email saying your order is ready for pick up (this gets sent out the day before). Please check the store’s hours before you pick up. It is the customer’s responsibility to plan accordingly.
- If you have chosen the wrong shipping method, we will try our best to reach out, but it is the customer’s responsibility to try to fix this issue.
- All online orders are final sale and non-refundable. Returns or exchanges are not accepted as these are perishable items.
- We are not responsible for lost, stolen, or damaged packages.
- Once packages have been dropped off at courier, it is in the hands of the courier.
- We are not responsible for shipping delays.
- Please track your package accordingly.
- We are not responsible for cookies that have been affected by temperature during the delivery process.